AstralBet’s account sign-in is available on desktop and mobile. On PC, you log in through the website in a standard browser. On mobile, you can use the mobile site; the same username and password work across devices.
You need an AstralBet account before you can access the customer area, including deposits, withdrawals, and account settings. During sign-in, the site may prompt extra verification to meet UK compliance checks, such as confirming your identity details or completing a security step before payment actions.
Open AstralBet in your browser or app, tap Log in, then enter your email and password and complete any verification prompt. If it keeps looping, clear cookies for the site (or reinstall the app) and try again on mobile data instead of Wi‑Fi.
Use “Forgot password” and reset it from the email link, then log in with the new password straight away. If your password manager is filling the wrong details, delete the saved entry and save the new one after you’ve signed in.
AstralBet lets you use biometrics if you first log in with your password and then enable Face ID or fingerprint in the app settings. If you change your password or reinstall the app, you’ll need to sign in normally once before biometrics works again.
Check your spam and promotions folders, then search for “AstralBet” and make sure your inbox isn’t full. If you’re using SMS codes, confirm your UK mobile number is correct on your account and try again after switching off Wi‑Fi calling.
Sign in, go to Verification, then upload a clear photo of your photo ID and a recent proof of address that shows your UK address. AstralBet can restrict deposits or withdrawals until the check is approved, so use the same name and date of birth as your documents.
Stop retrying and use the account recovery option, because repeated attempts can keep the lock in place. If the block is linked to a safer gambling limit or self-exclusion, AstralBet won’t reopen access until the restriction ends.
AstralBet runs account checks after login to meet UK anti-money laundering rules and to stop underage gambling, fraud, and duplicate accounts.
Verification is required before the first withdrawal, including withdrawals to debit card, bank transfer, or e-wallets, and AstralBet can pause cash-outs until checks are completed.
AstralBet also triggers verification when you change core details (name, date of birth, address), add a new payment method, or request a payout to a different destination than the last successful deposit.
Extra checks apply when activity looks higher risk, for example unusually large deposits, rapid deposit-and-withdraw patterns, multiple cards used on one account, or logins from a new device with a different location.
If AstralBet cannot confirm details automatically, it requests documents in the account area and may ask for clearer images or a different document if the first upload is unreadable or expired.